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New customers who wish to open an account with us can do so by downloading a New Account form on our Downloads section on the website. Once you are registered as a customer we can then provide access to online ordering.

Existing customers who wish to purchase online can do so by clicking our register button where a request will be sent to our team, again this can take up to 48 hours for requests to be completed. Once completed you will receive an email confirmation to tell you that you can now place orders 24 hours a day 7 days a week.

We are pleased to accept payment by the following methods -


Online payments accepted for orders placed via the website.

Bank Transfer (BACS)

Our bank details are noted at the bottom of invoices but please contact the office to confirm details if required.

By Card

Telephone the office on 01383 431 507. There are no charges for payments made by cards.

By Cheque

Payable to "The Cress Company" and sent to the Cress Company, Castle Industrial Estate, unit 7b Queensferry Road, Dunfermline, KY11 8NT.

Customers can also apply for credit accounts which are subject to trade references and relevant checks. The new customer form also acts as a credit application form if all sections are completed. Please phone 0345 307 3454 option 2.

Payment Terms We rely on prompt payment from our customers to ensure our suppliers are paid on time. Many of our suppliers are small family businesses and depend on our prompt payment to pay their suppliers and staff. Our standard credit terms are 'payment to be received on/by the end of the month following. For example all January invoices must be paid by/on the last day of February. Customers are unable to receive/place orders if they have overdue invoices. All bank charges and legal fees incurred, such as unpaid cheques or demands for payments, will be passed on to the customer in full. Frequent breaches of our credit terms will result in credit facilities being removed.

Deliveries must be checked at the time of delivery.

Shortages and damages must be marked on the delivery paperwork and returned with our drivers at the point of delivery.

All other issues must be raised within 48 hours of delivery.

Our drivers will not take any product returns from a previous order unless the issue has been raised with office and they or you are in possession of a returns note.

We cannot accept any returns, except in relation to quality issues, that are not in their original packaging.


Cress Co delivers across the UK in a fleet of our own dual temperature vans. As a distributor we strive to provide brands that are:

• high quality / artisan

• have a point of difference and a unique selling point

• not in the multiples

• ambient or chilled (with at least 28-day shelf life on chilled goods)

We are always on the lookout for new products to add to our ranges, If the above describes your product then we would like to hear from you, please send your product details to:

Please be aware that we do work to set buying/selection windows and do not list product out with our main catalogues. The following catalogues are produced on an annual basis:

Spring Summer Ambient: launches in February – selection process September/October

Autumn Winter Ambient: launches in August – selection process May / June

Christmas (seasonal): launches in May – selection process February / March

Spring Summer Chilled:launches in March – selection process January

Autumn Winter Chilled: launches in October – selection process August

Unfortunately, due to the number of enquiries / submissions that we receive we are not able to respond to every email, however, a member of the buying team will be in touch should there be an opportunity. Thank you for your interest in the Cress Co.


Member : The Guild of Fine Food

The Guild of Fine Food is a UK trade association for anyone making or selling top quality local, regional and speciality food and drink.

Member : National Farmers’ Retail & Markets Association

FARMA represents farmers, growers, producers and farmers' market organisers throughout the UK. FARMA are dedicated to driving local foods.

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