Deliveries

Minimum Order for Carriage Paid

Own Vans

We deliver using our own dual temperature vehicles to most mainland areas from one of our 3 depots. Typical minimum order is £125 depending upon your location. Please contact the Customer Service Team or refer to our delivery map for deliveries in your area.

Delivery Days

Customers are given set delivery days.

Typically, an order placed on day 1 will be delivered on day 2 or 3, depending on your scheduled order day. Please speak to your Account Manager or Customer Service Team for more information on this.

Specific delivery times cannot be given. It is the customer's responsibility to inform us of any times or days that they are unable to receive a delivery. We will try to accommodate this as best we can but cannot guarantee this.

3rd Party

For our customers that are out with the orange areas on our delivery map we can send deliveries via a third-party haulage company, These orders are delivered free of carriage charges as long as the minimum value is met. Please refer to our delivery map for minimum orders.

We normally are unable to deliver chilled lines to customers who only receive deliveries through a third party; However, in some cases we can accommodate this. Please speak to your account manager.

Checking Deliveries

Deliveries must be checked at the time of delivery. Shortages and damages must be marked on the delivery paperwork and returned with our drivers at the point of delivery.

All other issues must be raised within 48 hours of delivery.