To open an trade account with Cress, please complete and return the New Account Form. Once your account has been opened (normally 1-2 working days), account details will be sent to you including website login, delivery days and minimum order value.

Existing customers who wish to order online can request a website login by emailing info@thecressco.co.uk. Logins are usually set up same day however please allow up to 48 hours . Our website contains all the most up to date catalogues, product information and pricing where orders can be conveniently placed 24 hours a day ,7 days a week.

New Customer Account Form Cress - 06.05.2021

The quickest and easiest way to place your order is online. This ensure accuracy of order and you can also select your desired delivery date at checkout.

Once your order is place, you'll receive an order confirmation by email. If there are any issues with your order i.e. out of stocks etc, our Customer Service Team will contact you within 24 hours.

To ensure the freshest of products and longest shelf dates, many of our chilled products are made especially to order by our producers.

Pre-Order Products are listed in the Chiller catalogue and identified online with a PO. All orders for Pre-Orders must be placed by 12pm on Mondays for delivery Thursday onwards.. Please Contact Customer Service with specific Pre Order queries.

Every customer has set weekly delivery day(s) eg Tues & Thurs or Friday only. The deadline for placing orders is 12pm on the day before your delivery day.

Our typical Minimum order is £175 however this can vary depending on your location (please refer to our Delivery Map. If you have multiple delivery days, please select which day you would like the order to arrive when placing an order.

For orders below £175, an automatic carriage charge of £25 will be applied. If you have a larger minimum order value for delivery and your order does not meet this, our Customer Service Team will contact you with the delivery charge.

Our orders are split into chilled and ambient which makes it easier for you to check the delivery with our drivers.

If you do wish your chilled and ambient delivered on separate days please change this when ordering online and state this if you are ordering by telephone or email. Please note both orders must meet minimum delivery.

We are pleased to accept payment by the following methods -

Website

Online payments accepted for orders placed via the website.

Bank Transfer (BACS)

Our bank details are noted at the bottom of invoices but please contact the office to confirm details if required.

By Card

Telephone the office on 01383 431 507. There are no charges for payments made by cards.

By Cheque

Payable to "The Cress Company" and sent to the Cress Company, Castle Industrial Estate, unit 7b Queensferry Road, Dunfermline, KY11 8NT.

Customers can also apply for credit accounts which are subject to trade references and relevant checks. The new customer form also acts as a credit application form if all sections are completed. Please phone 0345 307 3454 option 2.

Payment Terms We rely on prompt payment from our customers to ensure our suppliers are paid on time. Many of our suppliers are small family businesses and depend on our prompt payment to pay their suppliers and staff. Our standard credit terms are 'payment to be received on/by the end of the month following. For example all January invoices must be paid by/on the last day of February. Customers are unable to receive/place orders if they have overdue invoices. All bank charges and legal fees incurred, such as unpaid cheques or demands for payments, will be passed on to the customer in full. Frequent breaches of our credit terms will result in credit facilities being removed.

Deliveries must be checked at the time of delivery.

Shortages and damages must be marked on the delivery paperwork and returned with our drivers at the point of delivery.

All other issues must be raised within 48 hours of delivery.

Our drivers will not take any product returns from a previous order unless the issue has been raised with office and they or you are in possession of a returns note.

We cannot accept any returns, except in relation to quality issues, that are not in their original packaging.

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