Ordering

Placing an Order

Online

Customers can now place their orders online for speed, accuracy and convenience.

A Cress customer account is required beforehand. Please download a New Account form on our information page.

After placing an order online, you will receive a confirmation email. If there are any issues with your order i.e. out of stocks etc, our Customer Service Team will contact you within 24 hours.

Telephone

Customer Service opening times Monday - Friday 8.30am – 4.30pm (0345 307 3454)

Email

Email your order requirements to info@thecressco.co.uk clearly stating your account number, the product codes and descriptions, and quantities of each required. Please also separate chilled and ambient orders.

Minimum Orders & Cut Off's

Customers will have a set delivery and order days. Orders to be placed by 12pm on your order days. If you are unsure of your delivery or order days, please contact our Customer Service Team or speak to your Account Manager If you have multiple delivery days, please state which day you would like the order to arrive when placing an order. Our typical Minimum order is £125 however this can vary depending on your location (please refer to our delivery map)

Pre-Order

Some of our chilled items are made to order by our suppliers to ensure the maximum shelf life possible.

All Pre-Orders must be placed by Midday on Mondays for delivery Thursday onwards. Pre-order items are marked in the Catalogue and online with a (PO). Please note this is to allow our customers to get the maximum possible shelf life on their products.

Please Contact Customer Service with specific Pre Order queries.

Minimum Orders

Customers will have set delivery and order days. Orders to be placed by 12pm on your order days.

If you are unsure of your delivery or order days, please contact our Customer Service Team on 0345 307 3454 or speak to your Account Manager.

If you have multiple delivery days, please state which day you would like the order to arrive when placing an order.

Our typical minimum order is £125 however this can vary depending on the location (please refer to our delivery map)

For orders below £125, an automatic carriage charge of £10 will be applied. If you have a larger minimum delivery and your order does not meet this please contact our Customer Service Team for delivery costs.

Types of Orders

Our orders are split into chilled and ambient which makes it easier for you to check the delivery with our drivers.

If you do wish your chilled and ambient delivered on separate days please change this when ordering online and state this if you are ordering by telephone or email. Please note both orders must meet minimum delivery.

Pre-Orders

Customers looking to order Pre- Orders must do so before Midday on a Monday for delivery Thursday onwards. Pre-order items are marked in the Catalogue and online with a (PO). This is to allow our customers to get the maximum possible shelf life on their products.