TRADE ONLY

Ordering

No1 distributor17 20

To open an trade account with Cress, please complete and return the New Account Form. Once your account has been opened, normally within 1-2 working days, orders can then be placed either by phone, email or online.

Existing customers who wish to order online can request a website login by clicking the Register button. where a request will be sent to our team, again this can take up to 48 hours for requests to be completed. Once completed you will receive an email confirmation with login details ll you that you can now place orders 24 hours a day 7 days a week.

Online

Customers can now place their orders online for speed, accuracy and convenience.

After placing an online order, you will receive a confirmation email. If there are any issues with your order i.e. out of stocks etc, our Customer Service Team will contact you within 24 hours.

Email

Email your order requirements to info@thecressco.co.uk clearly stating your account number, the product codes and descriptions, and quantities of each required. Please also separate chilled and ambient orders.

Minimum Orders & Cut Off's

Customers will have a set delivery and order days. Orders to be placed by 12pm on your order days. If you are unsure of your delivery or order days, please contact our Customer Service Team or speak to your Account Manager If you have multiple delivery days, please state which day you would like the order to arrive when placing an order. Our typical Minimum order is £175 however this can vary depending on your location (please refer to our delivery map)

To ensure the freshest of products and longest shelf dates, many of our chilled products are made especially to order by our producers.

Pre-Order products are listed in the Chiller catalogue and identified online with a PO. All Pre-Orders products must be ordered by 12pm on Mondays for delivery Thursday onwards.. Please Contact Customer Service with specific Pre Order queries.

Customers will have set delivery and order days. Orders to be placed by 12pm on your order days.

If you are unsure of your delivery or order days, please contact our Customer Service Team on 0345 307 3454 or speak to your Account Manager.

If you have multiple delivery days, please state which day you would like the order to arrive when placing an order.

Our typical minimum order is £175 however this can vary depending on the location (please refer to our delivery map)

For orders below £175, an automatic carriage charge of £25 will be applied. If you have a larger minimum delivery and your order does not meet this please contact our Customer Service Team for delivery costs.

Our orders are split into chilled and ambient which makes it easier for you to check the delivery with our drivers.

If you do wish your chilled and ambient delivered on separate days please change this when ordering online and state this if you are ordering by telephone or email. Please note both orders must meet minimum delivery.

We are pleased to accept payment by the following methods -

Website

Online payments accepted for orders placed via the website.

Bank Transfer (BACS)

Our bank details are noted at the bottom of invoices but please contact the office to confirm details if required.

By Card

Telephone the office on 01383 431 507. There are no charges for payments made by cards.

By Cheque

Payable to "The Cress Company" and sent to the Cress Company, Castle Industrial Estate, unit 7b Queensferry Road, Dunfermline, KY11 8NT.

Customers can also apply for credit accounts which are subject to trade references and relevant checks. The new customer form also acts as a credit application form if all sections are completed. Please phone 0345 307 3454 option 2.

Payment Terms We rely on prompt payment from our customers to ensure our suppliers are paid on time. Many of our suppliers are small family businesses and depend on our prompt payment to pay their suppliers and staff. Our standard credit terms are 'payment to be received on/by the end of the month following. For example all January invoices must be paid by/on the last day of February. Customers are unable to receive/place orders if they have overdue invoices. All bank charges and legal fees incurred, such as unpaid cheques or demands for payments, will be passed on to the customer in full. Frequent breaches of our credit terms will result in credit facilities being removed.

Deliveries must be checked at the time of delivery.

Shortages and damages must be marked on the delivery paperwork and returned with our drivers at the point of delivery.

All other issues must be raised within 48 hours of delivery.

Our drivers will not take any product returns from a previous order unless the issue has been raised with office and they or you are in possession of a returns note.

We cannot accept any returns, except in relation to quality issues, that are not in their original packaging.

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Member : The Guild of Fine Food

The Guild of Fine Food is a UK trade association for anyone making or selling top quality local, regional and speciality food and drink.

Member : National Farmers’ Retail & Markets Association

FARMA represents farmers, growers, producers and farmers' market organisers throughout the UK. FARMA are dedicated to driving local foods.

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